Frequently Asked Questions (FAQ)

I am an Advertiser

IMPORTANT: You must email us from the same email that you have signed up to your account with. If you write to us from a different email, we will not know who you are.

Why is my payment declining?

There are a number of reasons why your payment is declining:

  • Overseas transactions not permitted. If you are using a payment card from a bank or credit provider in the USA, they might be blocking you from making payments. Our payment processor is not located in the USA and you might need permission from your bank to make payments to companies located outside the USA. Please contact your bank or credit institution to confirm this.
  • Insufficient funds. It is possible that you may need to add funds to your bank account. You should receive a message on our payment page if the payment is declined for this reason.
  • Your bank has blocked the payment for your protection. Sometimes banks will block a payment if they think it is suspicious, and this much more likely if you are making an online payment to a website located outside of the USA. Try calling your bank and asking if they put a block on your card. Once you explain that this is an authorized transaction, they will unblock the card and you should be able to make a successful payment.
  • Incorrect details. Please double check the details that you entered are correct. It’s always possible to enter a number incorrectly.
  • Gift cards and prepaid debit cards. There are some types of cards that do not work outside of the USA. No gift card of any type will work on this website. Also certain prepaid debit cards do not work, such as Vanilla prepaid. Based on feedback from our users, we recommend Netspend prepaid cards, which has the highest success rate.

Change my username / email / password

Changing your account details on Adultsearch is very straightforward. Simply login to your account account and visit the My Account page here  You can see there are buttons you can select to change any of these details.

Make Changes to my Advertisement

If you want to make any changes to your advertisement you can visit this page in your account Here you have multiple options relating to your account

I can't login any more, it says I am a spammer

Our system or a staff member might believe that you may be a spammer or you may have violated our terms of service.

Please understand that fighting against spam and scammers is a constant battle. As we deactivate huge numbers of bad accounts, occasionally we may deactivate a real person's account, too. We apologize for that.

To re-activate your account, you will need to verify your identity. Please contact us.

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